spso Scottish Public Services Ombudsman Watch
Campaigning for a more accountable & effective Scottish Public Services Ombudsman

The role of the Scottish Public Services Ombudsman (SPSO)
The Scottish Public Services Ombudsman (SPSO) makes various claims on the type of service they
provide to the members of the public who have been let down by the authorities under their jurisdiction.

This section documents these claims so that members of the public can identify when the
Scottish Public Services Ombudsman (SPSO) is not providing that service.

The following information was taken from the Scottish Public Services Ombudsman's submission (link) to
the Scottish Parliament Finance Committee investigation into "Accountability and Governance" (Summer
2006).

"The Scottish Public Services Ombudsman's (SPSO) role is to provide a quasi-judicial service for
individuals making complaints about organisations providing public services in Scotland.

The Scottish Public Services Ombudsman's (SPSO) role is integral for providing administrative justice in
Scotland.

The Scottish Public Services Ombudsman (SPSO) provides a means by which members of the public
who claim to have suffered an injustice in the delivery of a public service can seek redress from an
independent body without recourse to the courts. The Scottish Ombudsman is one of the key checks
and balances in the democratic process providing a means by which members of the public in Scotland
can hold public bodies and the Scottish Executive to account."

In the
Scottish Public Services Ombudsman's 2006 annual report (link) (page 7) the Scottish
Ombudsman states:

"We are an alternative to the courts, offering the citizen free and impartial access to
justice."

When making a complaint to the Scottish Public Services Ombudsman (SPSO) it is important
that the complainant understands the SPSO act 2002 and the provisions made to protect the
complainant from defamation, what constitutes "Maladministration" and how to submit a
complaint. Your complaint can be strengthened by using this knowledge contained within this
web site and following these steps:

Link to Step 2: Protection from defamation when making complaints  
No Justice
Not Transparent
Not Accountable
Not Effective