The Scottish Public Services Ombudsman (SPSO) is the guardian of the administrative justice
system in Scotland.

They are responsible for investigating all complaints of maladministration.

They tell all the authorities under their jurisdiction how to run a model complaints system including the
requirement to formally investigate all complaints (see the SPSO web site
www.valuingcomplaints.org.uk).

The Scottish Public Services Ombudsman does not however accept or investigate complaints about the
service they provide. The attached letter from the
SPSO dated 30th January 2007 (link) states:

“We do not produce formal investigation reports into complaints about our service. I would like to clarify at
this point that there is no provision in the Scottish Public Services Ombudsman Act 2002 requiring us to
consider complaints about our service.”

The question for the Members of the Scottish Parliament and general public is “who will guard the
guards?”.

This is a national disgrace which needs to be rectified as soon as possible to give the public re-assurance
that the Scottish Public Services Ombudsman is providing the service the Parliament expected them to
provide when the Act was prepared.

The Members of the Scottish Parliament need to amend the act that governs the Scottish Public Services
Ombudsman so they are also held to account. See also the web page
"How to make the SPSO more
accountable" (link)
spso Scottish Public Services Ombudsman Watch
Campaigning for a more accountable & effective Scottish Public Services Ombudsman
SPSO will not investigate
complaints about themselves
Who will guard the
guards?
Quis custodiet ipsos custodes? (Latin for "Who will guard the Guards?")